Refund policy

Return & Refund Policy

Last Updated: January 2026

This Return & Refund Policy applies to all event planning services, rentals, and delivered items provided within the Greater Montreal Area. By booking our services or purchasing from us, you agree to the terms below.

1. Scope of Services

This policy covers:

  • Event planning and coordination services

  • Event décor, rentals, and custom items

  • Delivery and setup services within the Greater Montreal Area

2. Deposits & Payments

  • Non-Refundable Deposit: A non-refundable deposit (typically 25–50% of the total cost) is required to secure your event date and begin planning. This deposit covers administrative costs, vendor reservations, and design work.

  • Final Payment: The remaining balance is due no later than 14 days prior to the event date, unless otherwise stated in your contract.

3. Cancellations by Client (Event Services)

Refunds depend on when written cancellation notice is received:

  • 30+ days before event:

    • Deposit is non-refundable

    • Any additional payments made beyond the deposit may be refunded, minus incurred costs

  • 15–29 days before event:

    • Deposit is non-refundable

    • Up to 50% of remaining payments may be refunded, minus incurred costs

  • 14 days or fewer before event:

    • No refunds will be issued

Incurred costs include vendor bookings, custom orders, rentals, design work, and administrative time.

4. Rescheduling

  • One reschedule is permitted without penalty if requested at least 21 days before the event, subject to availability.

  • Rescheduling requests made within 21 days of the event may incur additional fees.

  • If the new date is unavailable, the change will be treated as a cancellation and subject to the cancellation policy above.

5. Returns & Refunds (Physical Items and Rentals)

Rentals

  • Rental items are non-refundable once delivered or set up.

  • All rental items must be returned in the same condition as delivered, excluding normal wear.

  • Lost, stolen, or damaged items will be charged at full replacement value.

Purchased Décor or Items

  • Custom or personalized items (including signage, floral designs, or branded décor) are final sale and non-refundable.

  • Non-custom items may be eligible for return within 7 days of delivery, provided they are unused, in original packaging, and approved in writing.

  • Approved refunds will be processed minus delivery, setup, and restocking fees.

6. Delivery Issues

  • Delivery times are estimates. We are not responsible for delays caused by weather, traffic, building access restrictions, or force majeure events.

  • If an item arrives damaged, you must notify us within 24 hours of delivery with clear photos for review.

7. Cancellations by Us

In the unlikely event that we must cancel due to unforeseen circumstances:

  • You will receive a full refund of all payments made, including the deposit

  • Our liability is limited to the amount paid by the client

8. Force Majeure

We are not liable for failure to perform services due to events beyond our control, including but not limited to natural disasters, government restrictions, strikes, or public health emergencies. In such cases, we will make reasonable efforts to reschedule or issue partial refunds where possible.

9. Compliance with Quebec Consumer Protection

This policy is intended to comply with applicable Quebec consumer protection laws. Where a provision conflicts with mandatory legal rights, those legal rights shall prevail.

10. Contact Information

For cancellations, returns, or refund requests, please contact us in writing:

Email: Events@kallureevents.com.

Refunds, when approved, are processed within 7–10 business days to the original payment method.

This policy may be updated at any time. The version in effect at the time of booking will apply.